Diseño del manual de procedimientos para el recaudo del trámite de traspasos del Instituto de Movilidad y Transporte de Tame, tomando como referencia la Norma NTC-GP 1000:2009 para el mejoramiento de la recepción de información contable y financiera.

Abstract

In the process of Professional Practice, we have the opportunity to leave our first contribution as professionals in the entity in which we work, contribution based on the observation of problems during the internship, which is intended to improve or complement a process. Therefore, the elaboration of this degree work focuses on the Manual of Processes and Procedures of the Institute of Mobility and Transport of Tame, which is not elaborated even since the IMTTA only has a Manual of Functions that is intended to improve during The validity of this management. The implementation of a Manual of Processes and Procedures is of great importance in an organization, however the objective of this practice is not to implement it in its entirety to 8the entity but to advance the process in two main services activities that urgently require a standardization To carry out each process, these are the collection and liquidation of taxes of public and private vehicles of the Municipality and the liquidation of Procedures of Venal Species, since these two services represent a great income for IMTTA and the improvement of the quality and provision of the Service can strengthen it financially and administratively. Moreover, this analysis intends to provide the management with the necessary information and resources that will serve as a guide so that, with the support of personnel skilled in the subject, the respective prior study of this pressing need can be made and finally implemented with all The requirements and norms required. Emphasizing in the same way that the initiative was left in the whole staff to execute this tool as important as is the Manual of Processes and Procedures.